Frequently Asked Questions
Below you will find some of the most common questions and answers we receive
regarding our RealtimeSpy software. If you still cannot find the
information you need below then please contact our staff.
RealtimeSpy's 10 Step
Installation Guide
1. Nothing happens when I run the RTS logging
module!
Nothing" is happening because RTS operates in TOTAL STEALTH. Without
any visual queues, RTS has already installed itself and is
monitoring all activities. You will only receive a notification that
the software installed if you chose to enable the 'alert user on
startup' option while configuring RealtimeSpy.
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2. I configured RealtimeSpy, now how do I install
the software?
You will need to distribute the RealtimeSpy module you created
while running the RTSConfig.exe application. This file you created
is the file you will send and run on other PC's. For detailed e-mail
and network deployment steps please refer to your product
documentation that was installed with RealtimeSpy.
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3. How long does RealtimeSpy take to download
over a network or via email?
Unlike other monitoring packages, RealtimeSpy is VERY small in
size (93KB) and will take only a few seconds via email (even on
dialup) and only an instant over cable/network connections to
download.
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4. Will users know RealtimeSpy is installed?
No - unless you chose the "alert user" option - users will not
know any software is being installed when they execute the
RealtimeSpy module you created.
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5. How do I view my logs?
To view your activity logs for RealtimeSpy simply point your
browser to http://www.realtime-spy.com/username - where your
username is replaced by the username you received after purchasing.
You will be prompted for your username and password - enter these as
given to you when you purchased RTS.
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6. Can others view my RealtimeSpy logs?
Absolutely not! Every user has their own unique username and
password that only THEY know. You must specify your username and
password to login and view activity logs for your RealtimeSpy
software.
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7. Can I archive my logs?
Yes, you can use the included RealtimeSpy archive utility to
download logs from your webspace for future viewing and saving.
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8. Will RealtimeSpy work on ALL internet
connections?
Absolutely. Unlike other remote monitoring products, RealtimeSpy
does not care if the monitored PC is behind a hardware firewall or
router, or if the PC is on a network, cable, or dialup connection.
You will be able to ALWAYS access your logs via your webspace. No
need for IP addresses, port numbers, or directly connecting to the
remote PC!
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9. The attachment I am sending is being rejected!
Some email clients/servers reject executable (.exe) attachments.
To circumvent this you can zip up the .exe you created using a zip
program (such as Winzip) and then send it. You can also place the
.exe into a document file (just drag the .exe icon into the document
and save it) and send it this way.
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